Our Operating Policies

Shipping and Delivery Policy

At Aarkediya, we are committed to delivering your products as quickly and safely as possible. We offer both in-house delivery services and third-party delivery services to ensure that your products arrive on time and in good condition. Shipping Rates We offer flat-rate shipping for all orders based on weight and destination. Customers can view the shipping rates during the checkout process. Estimated Delivery Time We estimate the delivery time for each order based on the shipping destination and the shipping method. Customers can view the estimated delivery time during the checkout process. Delivery Options We offer the following delivery options: In-house delivery: Our own delivery fleet will deliver your products to your doorstep. Third-party delivery: We use third-party delivery services for certain regions or products. Delivery Process We will notify customers by email when their orders have been shipped. Customers can track their orders using the tracking number provided in the email. Our delivery team will attempt to deliver the products to the shipping address provided by the customer. If the delivery is unsuccessful, our team will contact the customer to arrange a new delivery time. Delivery Fees Delivery fees are based on the weight and destination of the order. Customers can view the delivery fees during the checkout process.

Refund Policy

At Aarkediya, we want our customers to be completely satisfied with their purchases. We understand that there may be times when a customer needs to return a product or request a refund. To ensure a fair and efficient process for all parties, we have established the following refund policy: Eligibility for Refunds Customers may be eligible for a refund if they meet the following conditions: The product is defective or damaged upon arrival The product does not match the description on our website The product is not delivered within the estimated delivery time frame The customer cancels the order before it has shipped Refund Process To initiate a refund request, customers must contact our customer service team at [insert contact information]. We may request additional information or documentation to support the refund request. Once the refund request is approved, we will issue a refund to the original payment method within 5-7 business days. The refund amount will include the product price and any applicable taxes, but it will not include shipping and handling fees. Return Shipping If a customer is eligible for a refund due to a defective or damaged product, we will provide a prepaid shipping label for the return of the product. If the customer wishes to return a product for reasons other than defect or damage, the customer will be responsible for the return shipping costs. Non-Eligible Products Some products may not be eligible for refunds due to health and safety concerns. These products include perishable items, live plants, and certain chemicals. We reserve the right to refuse a refund request for these products.

Privacy Policy

Information Collection We collect personal information from our customers when they register for an account, place an order, or subscribe to our email list. The personal information that we collect may include names, email addresses, phone numbers, and shipping addresses. Information Use We use the personal information that we collect from our customers to process orders, communicate with our customers, and provide customer support. We may also use the information to send promotional emails or newsletters, but customers can opt-out of receiving these emails at any time. Information Protection We take the protection of our customers’ personal information seriously. We use industry-standard security measures to protect the information that we collect from our customers. We also limit access to personal information to employees who need to use the information to perform their job duties. Information Disclosure We do not sell or share our customers’ personal information with third parties for marketing purposes. We may disclose personal information if we are required to do so by law or if we believe that disclosure is necessary to protect our customers or our business. Cookies We use cookies on our website to improve the user experience and to analyze website traffic. Cookies are small data files that are stored on the user’s computer. Users can choose to disable cookies, but this may impact the functionality of our website. Third-Party Links Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these websites. Children’s Privacy Our website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under the age of 13. Policy Changes We may update this privacy policy from time to time. Customers will be notified of any changes to the policy through our website or by email. By using our website, customers agree to the terms of this privacy policy. If you have any questions or concerns, please contact us at [insert contact information].